What an Awful experience....

What a awful Experience.. So i was due for an upgrade since forever, but due to previous service at upgrade stage, (on another number but at the same service provider) i was putting it off.. So finally i decided to do the upgrade and bless 1 of my kids with the phone.. (Lucky i didn't tell them about it as it would just have been a disappointment) Online Upgrade date 21 May 2025. ***). 3/5days turnarround time.. Numerous calls back and forth with RAM and Vodacom online. (the 1 calling the other a **** as to the process and procedure). At 1st call the vodacom consultant didnt log the details of call when i queried where abouts of package as i needed to know when it will arrive as i work in office 3 days a week and from home the remainder of the working week. Then on 2nd call the to vodacom i was told that the handset is on its way. i advised that i needed to know on date of delivery to be home.. i then changed delivery from home to work as wasnt gonna arrive on the day while at work.. On my third call i advised Vodacom of the change as Ram Couriers said that its not their responsibility i must change details with Vodacom and then Vodacom will advise them.. it was now the last day of my work in office and no delivery so i called to query the delivery and then had to change delivery to home. No delivery received to date.. No follow up from Vodacom, even though i sent an email to Kerryn Sindicich . and even spoke to her manager.. and no response or feedback from her either.