What an ABSOLUTE NIGHTMARE!!!!!!

<p>I have now had my phone blocked on and off for the past 2 weeks and have had to phone into the customer care everytime!</p> <p>After the 4th time I spoke to a lady called Bongiwe who seemed to be THE ONLY PERSON actually willing to help me with my query!!! She informed me that even though I had been told the query had been escalated that that was not the case as there was no detail in the complaint and as such just gets IGNORED! She then had to redo the query AGAIN and escalate it and monitor my account. My account was unblocked and reblocked 3 TIMES while dealing with her over the space of 3 days!!!</p> <p>She informed me she had once again escalated the query and wished me luck as she could no longer keep monitoring the account as closely as she was as she was knocking off. </p> <p>Lo and behold my account is locked AGAIN!!!!</p> <p>The only reason I found this out was because a family member had been in a car accident and I could not get hold of anyone as it was rerouting me to an automated message!!!!!!!!!!!!!!!!!!!!</p> <p>Then when I called the last 3 times today and asked to speak to a manager the phone is put down!!! And now that I am through they keep rerouting me to the next person and the next!!!</p> <p>I was now told that in order to get my account unlocked I must make a payment because my credit limit has been exceeded...there was no forewarning of this nor was I informed of this fact in any other conversation had with anyone...WHAT THE HELL IS GOING ON???????????????</p> <p>I also asked to be put through to the cancellation department after I had completely lost my temper and all the manager said was 'K' and I was 'put on hold' but could hear the agent and manager discussing me!!!! And was then promtly cut off with a message saying "The subscriber you have dialled is not available at present" ARE YOU KIDDINGME!!!!!!!!!!!!!!!!</p> <p>This is not the first time my account has been locked for some stupid reason and I have now HAD ENOUGH!!!!!!!!!!!!</p> <p>I will be cancelling my contract with Vodacom because clearly they do not give a damn about customer service and the few people that are willing to help are always told there is nothing more to do! And if you think that after the service I have been receiving that I will be paying a cancellation fee you have got another thing coming!!!!</p> <p>Your reaction to a valid complaint is PATHETIC!!!!!!!!!!</p>