What am I paying for?

I signed up on a new contract and did not get my airtime allocated to me. I called 114, they logged a call and now it is the third day. Spoke to Nomsa the supervisor who promised to get back to me but did not. Now she is \in a meeting"and so is Shandray...her manager. So please spare me the template response and just let me know what I am paying for. Please DO NOT contact me unless it is to tell me what I am paying for because all I've had thus far is NO AIRTIME and staff who cannot do anything about it."""