What a wow

If I could give a zero i would. Debited my account on the wrong day. Then I want to go pay for myself im told my account doesn't exist and now my internet is off. I'm told I owe R2445 before I can get internet back on. When you never debited my account you act like I don't want to pay but when I go out of my way to ensure I'm up to date you tell me nonsense at your store. I'll go to another provider and they will know when to debit me