What a waste of valuable time

used the 082 numbers for a new ****le for my computer thought organised but today get call from 082-111 say ****le organised being delivered, told nothing on computer so go thru it all again, ****le organised - WRONG- dont get sms confirmation so ask again, guess wot told used up all 082 airtime, so now have to wait for 2nd Jan to find out - inefficient well nothing un-usual I suppose, so wot am I supposed to do now. Have also tried to find out about new contract for my wife now cannot even do that - maybe time to change to cell C