tT
trmaphisa T
1 reviews | Active since Feb 2016
14 Dec 2020, 12:04
What a waste of a client's time
Vodacom has given me a runaround for a contract I app**** for online. First they sent the order to my old address and I could not collect from RAM. I then called Vodacom to request change of address. Over a week later and fruitless phone calls to Vodacom, RAM had to return the order back to Vodacom as they had not received any address changes from them. I've called again to find out what is happening, apparently they can't resend the order as they no longer have the deal. What a waste of my time. Very disappointed.
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Replies (3)
Vodacom's replyOfficial
14 Dec 2020, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Dec 2020, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
tT
trmaphisa T's updateReviewer Update
14 Dec 2020, 13:14So what exactly must I do with that useless information?
tT
trmaphisa T's update14 Dec 2020, 13:14
Reviewer Update
So what exactly must I do with that useless information?
tT
trmaphisa T's updateReviewer Update
14 Dec 2020, 13:36I was given that feedback because I had called to find out what was going on. So ya'll must **** up the client's order and the client must understand? These responses are even more upsetting. Unbelievable.....
tT
trmaphisa T's update14 Dec 2020, 13:36
Reviewer Update
I was given that feedback because I had called to find out what was going on. So ya'll must **** up the client's order and the client must understand? These responses are even more upsetting. Unbelievable.....