what a waist of time and airtime!!!!!

Still struggling after almost 3 weeks!!!! just to settle two devises on my account!!!! send the proof of payment 3 times already... twice to the same address... and still... every time you phone customer care you have to explain the whole story again an again and they waist you airtime transferring you from the one consultant to the other one... but non to assist with the problem. total waist of time!!!!