MT
Megan T

1 reviews | Active since Oct 2017

31 Oct 2017, 16:11

What a struggle it is to work with Vodacom

I have a few complaints for Vodacom.

First, you people are pathetic at contacting a person after a request has been put in.

Second, we have been asking you to put in a booster on the farm for over 2 Years and still nothing has come of it!! I wrote a complaint on Facebook and still nothing. Just getting onto this website was a struggle in itself. Your feedback is non-exsistant! The signal is so bad that a call being placed 100m from another person so not go through.... not even a dial tone!! I have a number of people staying on the farm, if someone gets hurt how on earth am I supposed to contact an ambulance if I cant even get a call out??

Third, 2 contracts were taken out on my husbands name, both of which he did not authorize so how did someone else get hold of his details and was able to take out those contracts at one heck of a price each month that my husband has to pay for!! He sent in a dispute against the contracts and all we heard was that the email went through.

Get your network in order!!

0
Replies (1)
Vodacom
Vodacom's reply01 Nov 2017, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team