CA
Cindy A

1 reviews | Active since Mar 2017

03 Mar 2017, 14:40

#WHAT A SORRY EXCUSE#Vodacom iPhone takes 3gigs of data in the space of 8days & vodacom says that the billing is accurate and they cant help

<p>i bought a total of 3gigs of date between 20/02/2017 and the 01/03/2017 and the service has been the worst i have experienced.</p> <p>on the 20/02 i bought 1gig=R149.00 which disappeared over night, i went to the Randfontein vodacom to query this and see if they can help me & spoke to the technician Kato who apparently closed all my apps & assured me that it wont happen again. 22/02 i bought another 1gig which also disappeared in less than a day and then i called the vodacom call centre and i spoke to the most disrespectful boy that just was rude and didnt even know how to handle the call. i am really not happy with the "trusted" vodacom.</p> <p>i bought another 500mbs on the 25th, i then returned to the randfontein vodacom to speak to the most helpful technician Joshua who advised me to request my SDR report from the call centre so that i may track where the data went to on the 02/02 i bought another 500mb which i didnot have the enjoyment of once again... 02/02 i contact Precious at the call centre & she assisted me with logging the call for the SDR report but to date i have not received this report or any positive feedback from this business group.</p> <p> </p> <p>i received an sms an sms from Aisha @ vodacom whic frustrated me even more as vodacom claims that 3gigs is the accurate billy for the 8days and they will reward me with 500mb for my trouble, how shady is that & still no SDR report.</p> <p> </p> <p>i am disgusted at how this company treats its customers & try to hide its mess ups. i need this to be sorted out urgent and investigated and i need the sufficient compensation. i will not refer anyone to vodacom cause they could find themselves facing something even worst</p>

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Replies (2)
Vodacom
Vodacom's reply03 Mar 2017, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Mar 2017, 10:09
Official

Good day

We provided you with feedback via email.

Regards

LA