TP
Theunes P
1 reviews | Active since Jan 2015
23 Sept 2022, 08:28
What a shame!
Trying to cancel my Vodacom insurance on one of my devices since February 2022. It is September now and still no luck. Since last year I don't even have the device anymore that the insurance is covering. Vodacom is deducting the amount for the insurance every month and say they can't do anything about it. If I phone Finrite then they either don't answer or it takes forever. After so many calls and emails to Vodacom and Finrite, I still pay for the insurance. Just be warned, get you own insurance on your device and do not let Vodacom sell you their insurance.
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Vodacom's replyOfficial
23 Sept 2022, 10:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2022, 10:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team