1 reviews | Active since Jul 2017

01 Jul 2017, 07:55

What a *******!

<p>I want to adivise people not to take data contracts with Vodacom. If you have a one you must review it every month. I had a contract with them and I am not happy with the way they charged me. My account was an open plan but had an option to set a limit which I used but the limit never worked. I always pay more not just small amounts. Last month May I took a contract with Telkom which I started using then but Vodacom charged me R150 more inspite of not using their data. Last month they charged me upgrade admin fee of R140 without telling me diring the upgrade process. I am disappointed with Vodacom though I've been with them for more than 15 years. Change is still good. I thank you</p>

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Replies (2)
Vodacom
Vodacom's reply01 Jul 2017, 08:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Jul 2017, 10:27
Official

Hi Sthembiso

As discussed, this matter has now been resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,