DH
Diana H

1 reviews | Active since Dec 2016

05 Dec 2016, 18:07

What a *******

<p>We all know that Vodacom is the most expensive network around so I am suprised that it is necessary to continue to exploit customers. I recently albeit reluctantly upgraded my Vodacom contract from a Red Vip to an unlimited contract R2200 per month. My first irritation was having to pay to upgrade, my second was receiving a bill for R2900 (more than I have ever paid) and my third was the apauling service I recieved when I queried this. From what I can gather a query was logged, a few days later I recieved an sms to say the query was resolved and a few days after that my account was debited with R2900. Great way to resolve a customer query. Watch out Vodacom your exhorbitant prices and arrogant approach to customers may mean that you soon become the Blackberry of cell phone providers!</p>

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Replies (1)
Vodacom
Vodacom's reply06 Dec 2016, 07:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team