CM
Cordelia M

1 reviews | Active since Aug 2016

14 Nov 2016, 13:16

What a *******

<p>This morning I wrote a review about a contract upgrade that I made last month which was a ******* . I was promised R200 airtime and 1 gigabyte of data for around R300. Only to establish that I was given R200 airtime and 250 megabyte data. Rasheeda from vodacom contacted me and promised to resolve the matter. Few minutes later I received the first sms saying I purchased 1 GB data bundle and my account has been debited with R149. 8 minutes later, I received another sms sayingI will receive 1 GB data every 30 days for the next 12 months. My account has been debited with R899. I have had cellphone contracts with vodacom for more than 10 years and I have never experienced pathetic service like this. It appears to me like when I try to resolve one problem, I end up having many problems. It appears to me like the service at vodacom is mediocre these days. The service is unacceptable, I believe you can do better than this </p>

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Replies (2)
Vodacom
Vodacom's reply14 Nov 2016, 14:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Nov 2016, 16:00
Official

Dear Client

I can confirm that the data bundle that I activated will not be charged. The SMS that was received was an automated message sent in error. Once again, I would like to apologise for all the inconvenience caused.

Kind regards

Rashieda

Vodacom Consumer Website Team