1 reviews | Active since Oct 2015
What a poor show, Vodacom!
Having posted a complaint twice now on Hello Peter about a cancelled contract that wasn't, a consultant called at last today to assist...a couple of days after the contract had indeed got cancelled. Before his call, I received no notification that this contract was cancelled. I found out that it was cancelled by accident. Bit in the interim my account was barred by Vodacom through no fault of mine. I was forced to expend money every few days for prepaid data in order to conduct my affairs despite the fact that I had valid data available as per my contract with Vodacom. And now Lance phoned...to assist me to cancel the contract that in the interim did eventually. after six weeks, get cancelled. Did he not check my status before phoning? However, he at least had the grace to apologize. And, no, no offer was made to compensate for my forced purchases of data because of the dereliction of duty of Vodacom. Or should I say their breach of contract. After approx. twenty years of loyal support I decided not to renew my contract with Vodacom come March.2019. I want nothing further to do with this company. What a poor show, Vodacom!
