What a poor service!!!

I upgraded to a new contract on the 31st of January, the migration did not go through for some reason. I am supposed to receive R150.00 but i never received it till this day. I received an sms, I was supposed to receive R300 airtime as a bonus for purchasing a smartphone, it expires on the 9th which is today, I never received it. I have been calling vodacom everyday 3 to 4 times a day starting the 1st of February until today I haven't received any help. I heared all kinds of excuses from vodacom, they are all playing hide and seek and they wasted a lot of my time and money for nothing. Yesterday I spoke to someone they said it was a supervisor who said to me he will send my querie directly to admin, surprisingley this morning when I call a querie has been logged, it is still open and no one is working on it. They must really think I am dumb. Well, I am done calling vodacom they can fix the problem when they feel like it. What I know is that they are not going to receive a cent from my account until I received what is on our contract agreement and the R300 airtime that I am supposed to receive. Ek is gaat vol met vodacom...