What a pathetic service, it's been 3 days, instead I have to follow up. you simply don't care

On Thursday morning 12th June 2025 we realized that our Vodacom Fibre (Nokia router Model G-240W-C) was not powering up anymore. We contacted Vodacom Contact Centre to report the issue, with reference SR***. Moment later we received email from Vodacom Fibre Support that stated " We are about to do a restore of services on your device, on all or system your service shows up. It further asked us to do a reboot switching off by the plug in 10min" We contacted Vodacom the following day and was advised of the plugs story AGAIN and 48hrs TAT. It's Saturday afternoon 14th June and no update instead we have to call Vodacom again. we received another reference SO***. PLEASE VODACOM, it's enough please restore the service. We unable to connect our laptops at home plus family is unable to watch tv. As a customer I have to keep on calling instead to do a follow-up. Stick to your promise. You simply don't care... pathetic service