What a pathetic experience in Standerton

On the 7th Jan i visited the momument vodacom outlet as my moderm sim card was not working and had contacted the call centre and one of the agents confirmed that the chip may be the problem however was advised to visit the outlet as they could see the sim and assist further, went there and to my surprise the consultant told me to bring my laptop with for him to assit me and i told him unfortunately i cannot do that as this is not the first time i have the same problem and was previously helped without having to bring along my laptop, seeing that i insisted to be assisted he then agreed to take my sim card and went to the staff room and came back with a cellphone and after a few checks told me now he cannot help as this sim number has been blocked and allocated to someone else , then i enquired about my data bundles i had loaded on that number and he told me to call the call centre and ask them to transfer them to another number, that i don't care attitude i left and called gain the call centre and a friendly consultant assisted and asdvised that i rather buy a new sim and call them to do a sim swap and i refused to go back to that branch whr ppl r treated like just numbers.