What a nightmare is that store

I walked into a Vodacom store at standard bank square(Polokwane), I was welcomed and asked what brought me to their store today, which I indicated I would like to do a swip swap. The trainee lady offered me a desk of which after a few minutes she started attempting to assist me and called on a guy called Temba to come and assist. Which he instructed her that he has been training her and now its time they put it to test, you could see that she is really struggling and kept on calling Temba to come review the screens, which he took his time and was just idling at the other desk with a colleague and even passing remarks that they have been training her for 3 weeks. She called on the other lady from the back(Leonie) whom literally said no and did not pitch. eventually the Temba guy came and showed her what she was struggling with. As I thought my nightmare was over, I was then asked if she asked me what type of sim would I like and only to find out that she did the new one on an incorrect type of a sim. Temba shouted at her and advised her that she should have asked as now I won't be able to even do a sim swap today. What the hell is going on in there, I just stormed out of the store.