MM
Mandisa M

1 reviews | Active since May 2017

01 Aug 2017, 10:20

What a mess Vodacom is!!!

<p>I don't think I have ever been this unhappy with a provider.</p> <p>At some point vodacom was okay but now everything is a mission. I am looking for itemised billing statement and that has been a mess on its own.</p> <p>Why make it so hard to get this? Are you hiding something.</p> <p>Signed letters are required even though verification is done over the phone and email communication is sent. Like really. Is this to get people to change their minds?</p> <p>Now I am really curious to see whats on the statement or is it just to make your customer's lives a nightmare.</p> <p> </p> <p>I CANNOT WAIT FOR THIS CONTRACT PERIOD TO END SO I CAN SEE MYSELF OUT!!</p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2017, 12:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team