What a mess, Vodacom failed to process my cancellation regardless of the fact that as a customer I followed their process of early cancellation, the lady who contacted me after my hellopeter review didn’t even know their complaints process nor the icasa d

What a mess, Vodacom failed to process my cancellation regardless of the fact that as a customer I followed their process of early cancellation, the lady who contacted me after my hellopeter review didn’t even know their complaints process nor the icasa details Because of their negligence I am now responsible for a R1500 bill. Can someone from Vodacom please share the terms and conditions that states that if I follow their early cancellation process and they fail to do their part then the billing will be accounted for by me. I would like to include these terms and conditions on my complaint to ICASA. Thanks