What a Mess

I have already written a review on the 17th of June (Yes last week) explaining that my devices have all been put on Soft Lock because of an error in YOUR billing process. I had a gentleman named Fergie who called me and he managed to sort out the issue, had the phones unblocked and put in a payment arrangement for the 1st of July based on the error in YOUR billing process. The reference number for that call was EC-21H5-1lBO9H and there was another one for EC-21BL-2879L5. Today the phones are all on SOFT BLOCK AGAIN!!!!! what is actually going on? In all these years of being a Vodacom client I have never experienced this amount of MESS until now. These last few months have been a nightmare! You will notice that I have already cancelled contracts last month and will be cancelling another 1 come 1 July. I am done with Vodacom!