What a mess !

Although there was a degree of follow-up to my previous complaint about not being able to purchase additional data for my data contract, there's been nothing for a couple of weeks so I have not attempted to top up my monthly data allocation ***). I was told the matter was in hand and I would be advised when the system problem was resolved. Nothing heard !!! Imagine my absolute horror to find, when I logged on this morning, that there is a huge 'out of bundle' charge which would not have happened if the system problem had been resolved a month ago when first reported and I had been able to top-up.<br> Please adjust the top-up charge - this is due to your error not mine !