What a MASSIVE let down by a company I once had so much faith in!

What a run-around and false promises this company has given us!

We were called on the 25th of November to be offered a fibre contract with them. I explained to them that I work from home and that I cannot afford to be without data so therefore I am not going to change my provider. I was then offered a complimentary LTE router which we will receive within 72hrs with 100gb of data to use in the interim while we wait our 2 weeks out for our Fibre installation. We agreed to this as we calculated that we will definitely have the complimentary data to use before the end of the month when our wifi contract will end.

We have spent many attempts calling, following up, querying, with no resolution or satisfaction. We placed a call on the 3rd of December to complain, only to be told that the lte complimentary LTE wifi router was never added (after MANY attempts) to our sales order. We were promised to be callled within 24hrs to have the router sent to us, and since then, we have never heard from Vodacom again. I have every single agent promise to escalate our issue and be contacted within 24hrs, not one until now has contacted us back. We have been told our order is on critical and that it was an internal error, and we will be compensated by management, and still no luck.

Within my household, we have spent approximately R2000 on mobile data in the last 2 WEEKS waiting for SOMETHING to be resolved. I work online for an international company on a no work, no pay basis. Because I still have no answers or network, NO MONEY LEFT TO BUY MORE DATA, and no more hope in this company to look after their clients who have been with them for MANY years, I will have to cancel work until I get connectivity. Because I earn in dollars, this works out to me losing R3000 PER WEEK of no classes booked, and potentially losing my JOB! Adding to South African's unemployment rate.

I am so tired of waiting Vodacom to assist me. I am due for a mobile upgrade (Where I was planning on taking out an iPhone contract out), and now I will DEFINITELY NOT be doing that. I will have to contact a new service provider and see if someone can assist me without a huge waiting period, so that I can hopefully give my company an answer as to when I can continue with work again and hope they understand and allow me to keep my job.

I sit with 200mb left typing this report, spoken to 2 agents todat already, with no answers or solutions to give me, and all work canceled for the rest of this week. This R820pm contract has already cost me R3500 in data and los of salary by the end of Sunday. Hate to think what it will be by the time I get my connection.

Thanks Vodacom, hope you have a MERRY CHRISTMAS AND NEW YEAR because I CLEARLY AM NOT with my loss of salary and no connection!