1 reviews | Active since Sept 2011
What a load of ****!!! Vodacom **** service yet again!!!
<p>Four phonecalls, two of which were cut-off, and still cannot do a simple think like link a cell phone number to an online profile so I can view my data usage!!! The self help on the website is even worse as it just goes in cirlces the whole time!! (two of us tried multiple times)</p> <p> </p> <p>Fifth phone call - I was put through to Amina who recognised the problem (unlike some of her colleagues)!!! and put me through to IT (the solutions dept)!!! Mzwandile was extremely helpful (which is what I expected from Vodacom) and while we were trying to figure out what went wrong, I stumbled across a method to link my data "stick" number!!! When we finally found the option to view data balances etc it didntgive anywhere near the information that the first call centre operator had said it would!!</p> <p> </p> <p>Once again Vodacom lived up to its reputaion!!!! Sad, very Sad!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
