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Andrea R
1 reviews | Active since Mar 2009
24 Aug 2020, 07:18
What a joke, even your escalations team dont honor their promises
I am still waiting on the promise of a phone call - I have to pay my account tomorrow and I have not received my new account as yet. So even coming here for assistance did not work - SO WHAT NOW?? do you work like Tshwane's billing system should we first pay and then you will credit??? Fix the problem you did not phone me!! I am not going to pay the additional R200 tomorrow that I was not supposed to be charged - WHO IS NOT DOING THEIR WORK!! How do you get an answer from an escalations department, Where to from here?
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Replies (2)
Vodacom's replyOfficial
24 Aug 2020, 07:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Aug 2020, 07:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Andrea R's updateReviewer Update
24 Aug 2020, 10:26I never posted on the Website!! I only posted on the Hello Peter website so one would think that, that is where my complaint should be??? Or did you read this wrong as well like the compliment that was given and read as a complaint
AR
Andrea R's update24 Aug 2020, 10:26
Reviewer Update
I never posted on the Website!! I only posted on the Hello Peter website so one would think that, that is where my complaint should be??? Or did you read this wrong as well like the compliment that was given and read as a complaint