What a joke

<p>App**** for unrestricted APN, provided all info/docs required. Received confirmation that unrestricted APN was instituted but it was not the case. Tried on a number (least 4 times)of occasions to interact via the call centre, and those who the call is forwarded to. These interactions ranged from 90minutes to 200minutes and in all cases were either cut off or left helpless. Is this due to incompetence or lack of s**** in the technical department??</p> <p>After one of the calls, received a number of SMS to rate the service and responded that the service was abysmal and assumed someone would follow up on my response as I was getting nowhere via the call centre. Wishful thinking and can only assume the service measurement SMS is a farce as no one bothered to find out why rating was so poor.</p> <p>Tomorrow my technician is back, costs of which I carry, and we will again try and get hold of someone at Vodacom who hopefully will know what to do and I can finally implement/test the functions that I have purchased or these functions too will end up as wasteful expense.</p> <p> </p>