What a joke

Would give this a minus 5 if I could!

After struggling for a month to get a credit passed on my account on Thursday 14/07, I called in the following day to ensure a service request for the money Vodacom owes me has been loaded. I spoke to Michelle who confirmed that they had loaded it the previous day and she informed me that it will be in my account within a day or two. When I called in again today 18/07 as the credit was still laying on my Vodacom account and I wanted to confirm if my debit order will still go off as my account is in a credit, I got through to a lady named Kutwlano. This is the most rude person I had yet to had to deal with at Vodacom. She didnt take any details to ensure that she was speaking to the correct person, didnt check what was going on on the account, just told me that it takes 2 weeks. When I asked her regarding the previous information I got the previous week which said 2 days, I was told not to speak loud "you are hurting my ears, I am going to put down the earphones and walk away". When I asked her to rather speak to her manager then, she first tells me "to do what? Tell him I said you are hurting my ears?" Then when I said I no longer want to deal with her I want to speak to the manager, she tells me no sorry he is on the line now. When I requested her surname she tells me she first asks me to do what with, when I told her I am reporting her, she says no she doesn't give her surname out. I then asked her to put me through to someone else as I no longer want to speak to her, so she just leaves the phone hanging, while I can hear the giggles and laughter in the background, doesn't transfer me and just leaves the line while I hold on another 5 minutes (clearly her being spiteful). I put the phone down and called in again where I spoke to Mulatelo in accounts. She confirmed all my details and checked the account for me, informed me that the service request for the refund had not been loaded and that she will take down my bank details to load the request. After a few minutes I received an sms, I informed her that I had gotten the exact same sms last week, she tells me yes but no one took down my banking details so now its 7 days after which the refund will be processed.

What mickey mouse company is this?? I have already been waiting a LONG time, constantly being sent from pillar to post, phoning nearly everyday and being on the line for up to 30 minutes, no one having their facts straight, now that the credit is done I am having to wait TWO WEEKS for MY money?? And then staff still being rude to the point where I am questioning how this person even got into customer service as they clearly don't belong there.

I cannot wait for my account to just be done with - last time purchasing anything through Vodacom.