What A Joke

as per the below, Vodacom did contact me on my previous review on the 1st of Dec'17 , but that is where it stopped.

I had no further response from them and when I went in to one of their shops, they advise me the call was closed, with no resolution.

HOW ABOUT THAT

nothing sorted, a month later, no feedback , but lets closed the call.

my question is now to Vodacom - what now?

are you going to fix the mess you made - or just leave it as is?

OR

are you basically telling me to take my business else were?

below is my previous review left plus your so called feed back.

Useless useless useless there are no other words to describe this. since i upgrade last year October i have had issues on issues on my account. this is not the first time i have complaint about this. when i upgraded it was not processed, i have logged calls begged, pleaded to get it sorted and after 3 month it was finally processed. BUT the data that i was supposed to receive with my upgrade, surprise surprise , i never received it. again i had to phone and log this and argue with them to give me the data. i then made the mistake to move the account to my name. what a disaster. again that took forever and a day to get this done. i was at the Vodacom shop, phoned services desk, pleaded, begged to get this sorted, again this took another couple of months to get sort. finally the account was moved from my wife's name to mine. and i give you 3 guesses what happened next....... they deducted my wife's account as well as mine. till to date I've been trying, for them to reverse this and all that happens is, i get passes around from pillar to post. the lady Ilze from the Vodacom shop have been exceptional in trying to assist me, BUT Vodacom is giving her the run around as well. she have logged calls and escalated this on neuromas occasions, i have call the services center on neuromas occasions and all that happens is i am passed around from service agent to services agent with no luck. this is going on now for a year and i am tired of Vodacom not doing what they supposed to, not giving me the services i am paying them for. the best part of all is that on there system i can upgrade again. and going through all of this, for over a year, i still haven't received anything from them not even an apology for the previous ***** ups they have made to my account too be honest about this whole thing is i want to cancel my contract and move to someone else. MAYBE I WILL GET BETTER SERVICE FROM THEM. this is the worsted experience I've ever had with any supplier and i work in the ISP industry 

Official business reply

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards, Vodacom Consumer Website Team

 2 Dec 2017, 6:40 a month ago

Official business reply

Good day Hannes

The corporate department confirmed they have contacted you and will assist you.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian