What a joke

What a damn joke!! I was abroad for a month and had my phone on roaming and I fully understand that the phone bill for this past month would be higher. 3 days before i was to return my phone was soft locked - to the point that i couldn't call the *** number. I have paid R13000 into the account and still my phone is locked. yesterday i spent 3 hours in Menlyn trying to resolve this issue. Collections claim its customer services and they in turn blame collections. The account is now in credit of R4900 and still the phone is locked. a more *********** group of people I have seldom come across and I advise anybody wanting to open an account with Vodacom to think more than twice. I have lost 2 days worth of income as i am an independent contractor due to the fact that i cannot call my customers. I am still waiting for feedback on the original email which was sent on the 13 August.