LM
LettaMaletjepe M

1 reviews | Active since Mar 2024

21 Dec 2024, 14:05

WHAT A HORRIBLE SERVICE FROM VODACOM CUSTOMER SERVICE.

i have never been so frustrated in my life.i an old data sim with vodacom getting 30GB paying R280.i recently took another contract online(blacfriday special) iphone 13 combo for R999.they now moved my data sim to to Red something which i will get 1.3gb for R341( do it even make sense) as frustrated as i was i called the vodacom customer care service i got a shock of my life,i was transfered to AFTER SALES DEP SPOKE TO PATIENCE WHO WAS EXTREMELY RUDE,SHOUTING AT ME,SPEAKING OVER ME,I THEN REQUESTED TO BE TRANSFERED TO SOMEONE LIKE HER SUPERVISOR(Keke malebe)SHE TOLD ME HER SUPERVISOR IS AT HOME,I MUST GO FETCH HER FROM HOME TO COME ON THE PHONE TO HELP AND JUST LIKE THAT SHE STOPED RESPONDING,I KEEPED SAYING HELLO HELLO,SHE LEFT ME TALKING TO MY SELF,I THINK SHE JUST MUTED ME AND WENT ON WITH HER LIFE.

0
Replies (2)
Vodacom
Vodacom's reply22 Dec 2024, 12:35
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
LM
LettaMaletjepe M's update23 Dec 2024, 18:25
Reviewer Update
no one has taken the initiative to call me,i called vodacom customer service again and ANOTHER HORRIBLE SERVICE FROM ZAMA WHO REPORTS TO Supervisor: Abraham

POOR CUSTOMER SERVICE ITS VODACOM'S SECOND NAME.