what a horrible experience

On saterday(26/01/2018)i took a day of from work,very excited to upgrade my vodacom contract. as i went into the vodashop(goldfields mall,welkom)i was greeted very friendly,was given a number and was told that i will be helped soon. as i was waiting i could see staff sitting around,talking to each other and laughing... EVENTUALLY my number was called.it took about 40min to get my new contract papers sorted out. the guy that helped me was constantly being interrupted by other staff members.wanting to look for things on his computer and he had to help them with their customers while still busy with me. one of the ladys came to him TWICE looking for the shop phone...after he told her that he doesnt have it and she felt his pockets and almost his private parts looking for the phone i stood up and asked the entire shop if anybody knows where the phone is...it was later found where it apparently always is being kept...in the cupboard!!! Now more than a hour later since i got into the shop paper work was finished and i left still feeling very unsatisfied... only to realize that my id was never given back to me and had to return back to the shop. when i got home and wanted to set up my phone the sim card didnt fit.i phoned back and asked why he didnt make sure i dont have the correct size sim card...the response was EISH im sorry i forgot!!! He told me that i must come back to the shop to do a sim swop... now here is the thing...i cant just take of another day from work,drive 60km to welkom and another 60km back home because of his mistakes. he didnt follow all the correct steps...did he or was it my,the customers responsibility to make sure that i have the right size sim card????? I told him that i cant correct his mistakes and that he must make a plan to get my sim card to me...he phoned me back and said that he will bring it to me... i am still waiting.he didnt even bother phoning me today and say that he is not bringing it... so new phone,no sim card,extremely BAD service... where do we go from here??? If you would like to discuss this situation further with me please feel free to phone me after 5pm or send me a number where i can contact you... thank you very much. Theunis Bosch.