What a horrible company!

Item: Vodacom
Rating: 1
Author: Jan H

Contract phone delivered wrong. After weeks of pleading and review on Hellopeter finally promise to pick up the phone and cancel the upgrade. That was a lie. And more and more and more lies after that. Impossible to follow up with the hundreds of call centres that just simply don't care about customers at all. What a horrible company!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Dec 2018, 18:17

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Dec 2018, 18:17

Official

Jan H's updateReviewer Update

11 Dec 2018, 19:20

Heard nothing today. One of two options. Will hear nothing ever or wil receive more empty promises, lies, poor service, bad treatment. I'm so fed-up with this horrible company!

Jan H's update11 Dec 2018, 19:20

Reviewer Update

Heard nothing today. One of two options. Will hear nothing ever or wil receive more empty promises, lies, poor service, bad treatment. I'm so fed-up with this horrible company!

Vodacom's replyOfficial

13 Dec 2018, 16:09

Good Day,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
The reference number is EC-1KX8-2KTYWC and our Business Team can be reached on ***.
Regards
Vodacom Consumer Website Team

Vodacom's reply13 Dec 2018, 16:09

Official