What a horrible and disgusting servive

<p>I was only informed very late about the returned unpaid debit order. when contacting these so called leading company in network i received a very hostile service from the Lady by the name of Vuyo Jack whom was very rude and made me to close in deciding of cancellation of the contract. i have received an sms about the returned unpaid debit order and i immediately contacted the customer care to find out how and why it was returned. i was advised to pay the outstanding balance of R238.50. the outstanding amount was paid within 3 hours but not advised of the penalty fee and now vodacom doesn’t want to take responsibility and accountability that they have failed to inform me because if it would have been that case, i would have made the payment. so now none of this bustards are willing to waive the R100.00 of the penalty fee. worse part this line is due for an upgrade as of 20 August 2016 and part of the reason it hasn’t been upgraded is because of the arrogant services vodacom is providing to the black people and all they want to do is to milk us our money. the reason why i called vodacom is so that i can have a correct amount which is outstanding. it cannot be that everytime they cannot take accountability they always want to shield and protect themselves by the legality around he contract. I don't have the so-called contract because i believed that the reason why they have services such as customer care are there so that we can be advised of anything that is unclear. so when phoning a customer care but still unable to get a proper facts and in when seeking clarity they decide to be arrogant and not grow up is becomes a very worrying and frustrating. So i made it extremely very clear that I’ll not be paying for the penalty fee simply because of the inconvenienced received, Vodacom has millions and billions so they'll recover the R100.00 from the there.</p>