What a F*# up you are!!!
What a PATHETIC and DISGUSTING service! For six months we have been struggling to get something SO basic done with Vodacom. Just after Christmas my step-father passed away and we wanted to close his account for his phone and transfer our numbers to my mom's account. Sounds simple right? Now all our numbers have been blocked. Our last payment went into my step-fathers account instead of my mom's which has NEVER happened before. We did EVERY step asked of us regarding documents been sent via email which we have proof that they DID receive them. In addition we were told that our accounts have been red flagged with suspicion of ***** (meanwhile all our documents are genuine!!!) I have lost business as a result of not having connection (even though we owe NOTHING!) It is time we go the legal route and sue.
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Hi Desmond
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Hi Desmond
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ