HJ
Hettie J

1 reviews | Active since May 2012

06 Apr 2021, 00:19

WHAT A DISGRACE!!!!!!!!!!!!!!!!! *****ING MY MONEY

i HAVE HAD A PREPAID NUMBER WITH FUNDS ON THE ACCOUNT FOR OVER R1200 AND THEY HAVE JUST DELETED THE ACCOUNT, AS WELL AS MY NUMBER WITHOUT ANY NOTIFICATION RECEIVED FROM VODACOM WHO HAD MY EMAIL ADDRESS AS WELL AS ALL OTHER RELAVENT CLIENT INFORMATIO AND ALSO NO REFUND OF MY HARD EARNED MONEY. THEY JUST STOLE THE MONEY!!!!!!!!!!!!

I HAVE PROOF THAT THE ACCOUNT WAS STILL ACTIVE ON 8 JANUARY 2021, AND SINCE THEN I'VE BEEN STRUGGLING TO ACCESS THE "MyVodacom" SITE AND ONLY MANAGED THIS JUST NOW WHEN I REALIZED WHAT THEY HAVE ACTUALLY DONE AND THAT THE REASON FOR ME NOT BEING ABLE TO ACCESS MY ACCOUNT!!!!!!!!!!!!!!!

I URGENTLY NEED A RESPONSIBLE SENIOR STAFF MEMBER TO TAKE OWNERSHIP OF THIS BS AND REFUND ME WITH IMMEDIATE EFFECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply06 Apr 2021, 07:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HJ
Hettie J's update23 Apr 2021, 15:24
Reviewer Update
I now also need you to UNDERSTAND that I NEVER RECEIVED ANY NOTIFICATION VIA SMS or EMAIL of this.

I have set up my account to receive NOTIFICATIONS as per below, WHICH VODACOM DID NOT ADHERE TO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So to clarify this, VODACOM IS AT FAULT and therefore NEED TO REFUND MY MONEY ******!!!!!!!!!!!!!!!!!!!!!!!!!!

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