What a disgrace!

What a disgrace. First I get duped into a paid data contract when they offer a free laptop. The laptop is ****** and I'm stuck paying for it and the contract for three years. Six months to go I request a cancellation quote. Nothing arrives. One month to go I request a cancellation. Nothing arrives. 3 Days to go I call cancellations, they tell me the quote is pending. What the actual. The contract expires in 3 days, cancellations says they will process the cancellation request at the end of the month. It makes no sense. Then I ask the person on the call who I can query this delay with and he says nobody. Then puts the phone down. What has happened to Vodacom? An absolute disgrace. I've been a customer for almost 30 years and the service used to be outstanding. It's an absolute tragedy that a company feels that now that they have the monopoly they do not have to try to retain their customers with great service anymore. Shame on you.