WHAT A DISGRACE

Dear Shameel,

I hope this message finds you well.

I would like to bring to your attention a matter concerning my iPad account. I was informed that an upgrade could be processed starting in September. After discussing this with one of your representatives during that month, I proceeded with the upgrade.

However, I learned yesterday that the upgrade is not scheduled to occur until January. Consequently, I am now charged for two devices. Additionally, I have discovered charges associated with data that I was unaware of, which has resulted in my account payment increasing from R2700 to R3500. I must emphasize that I will not be responsible for these charges as my account was compromised without my knowledge. What must I do with 20gb data while I have computer hut wifi and I cannot pay for it.

I request that these charges be removed from my account promptly and deducted by the close of business on Monday. I do not intend to pay R1000 for services I did not utilize or request.

Thank you for addressing this matter.