what a disgrace

Took out a Lenovo tablet on contract from Vodacom, 9 months down the line it stopped charging, take it to the nearest Vodacom for it to be send for repairs no unfortunately they cant take it in, digital planet must collect. Phone them and they collected the device a few days later, phones me and tells me its a physical damage and i must pay R3900 for a replacement unit which i dont want to. And then to reject the quote i must now pay R508 to for an assessment fee and to get my device couriered back to me, this is unacceptable as theres no small print that said you have to pay if you refuse the quote and there is only 3 options on the paper, i want my device back and i refuse to pay to get it back!!! I have 12 contracts with Vodacom and now i know why im not renewing one of them.