What a disappointment!!!!

Time for an upgrade and first off I am told I can not do it online since they are upgrading the system. I phone the upgrade center and give the details on Monday 9th May 2016, it is Friday 13h 2016 and its not even be delivered to RAM. WHAT THE HELL ARE YOU DOING OVER THERE! This is supposed to be an exciting thing, but it is turning into one disappointment of service delivery after the other. I live in Cape Town and YOU can not even get a phone to my office door within four and a half days, but you can run you deductions from my bank account very well at the end of the month, why can I not get these services you PROMISE on your website.