SM
Sbusiso M

1 reviews | Active since Sept 2018

15 Feb 2019, 09:13

What a disappointment

The network that we once loved and trusted is constantly failing us,as an aspiring business person my clients say that my phone is always off and that is due to network failure,What is the use of having a phone with no network,one day you will die in the middle of no where unable to call for help while having a phone with airtime, but no network what an disgrace to humanity,sometimes they don’t give you a true reflection of your balances,Vodacom is worse than Eskom,what’s next are they also going to invite technicians from Italy?

0
Replies (2)
Vodacom
Vodacom's reply15 Feb 2019, 10:55
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply15 Feb 2019, 11:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful as your line was constantly engaged. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers].

Alternatively, to report a network fault, please visit the link inserted below and follow the following steps:

> Right click on your location
 > Select "DROP PIN HERE"
 > Click on "Log a coverage fault"

Our Network Team will make contact to offer further assistance.
Regards
Consumer Website Team

Best regards,