HU
Human U

1 reviews | Active since May 2011

18 Sept 2017, 19:51

What a disappointment!

This is my second complaint towards Vodacom. They actually called me that Thursday and promised to call me the week after on the Tuesday. Tomorrow is 7 days later and no one has called me.

I'm still experiencing dropped calls.

It feels like Vodacom don't care out my my network query, just some feed back would help ease the frustration.

Please see ref numbers belowe: 1. A2-6GYY-UOP18I 2. EC-0CZY-38A49O 3. A2-6H0Q-AEWWP 4. S4-OT938-8RYAD

Four ref numbers for the same query and nothing has been done to resolve my problem, I also requested the cancellation depart to call me - you can probably guess that no one called. I'm really fed up with Vodacom.

My request are as follows:

1. Can someone call me - that knows whats going on and give me relevant answers and solutions to my query. 2. Can Vodacom keep me updated to what they are doing about the dropped calls - if you are actually doing something about is. 3. Can Vodacom's core voice and data department maybe assist ? 4. Can Icasa help? 5. Can www.atio.com help? 6. Can someone please call me on 2017/09/18 during the day

Please fix my stuff.

0
Replies (2)
Vodacom
Vodacom's reply19 Sept 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Sept 2017, 09:41
Official

Dear Uys

Please be advised that your query has been forwarded to the Network division for further assistance.

Regards,

RJ

Best regards,