What a difference in service between 2 stores...

<p> Hi Vodacom,</p> <p> </p> <p>I had a battery issue with my phone that needed to be repaired under warranty but my screen was cracked. I understood this and was prepared to pay for the cracked screen in order to resolve the bigger issue of the built in battery under warranty.</p> <p> </p> <p>I went to Cresta Mall and spoke to a man named Carlo, he was extremely rude, unhelpful and confrontational. He told me that they "can't" do this, they have "never" done this and that I must pay for the entire repair. I raised the point that we had done this previously with my wifes phone at a different branch to which he refused to believe me and told me to "go there then" or call the repair centre directly but that he would not help me any further.</p> <p> </p> <p>So I went to the Fourways Mall branch who had helped my wife and they were more than willing to help me, took my phone and re-assured me that I would only pay for the screen. Less than week later my phone is back and fixed exactly how I asked.</p> <p> </p> <p>You need to have a word with Carlo because after dealing with him I was prepared to cancel 2 contracts with you guys over how infuriated and insulted I felt. The Fourways staff have convinced me to hang on for now.</p> <p> </p>