1 reviews | Active since Apr 2016

11 May 2016, 11:05

WHAT? a Consultant will contact you?

<p>Yes one will and then nothing being done to fix the problem!</p> <p> </p> <p><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.012px;">Hi consumer website team,<br /><br />Thank you for your reply.<br />a Consultant namely Dries phone me promptly and promised me that a amplifier will be installed within a day.<br />since then 3 weeks and no word, I send two e mails to mushin davids. He did not even bother to reply.<br /><br />here is the mail for your records:<br /><br />Dear Sir,</span><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.012px;"><br /><br />On 11 Jan 2016, I contacted you regarding the poor Cellular signal. Your office responded very quickly ( see correspondence below)<br /><br />I heard nothing from you for 4 months and after numerous calls decided to post on Hello Peter.<br /><br />The next day Dries from your office phoned me and promised that a booster is on its way to be installed. That was on 12 April 2016.<br /><br />Today is the 28 of April 2016<br /><br />Is it possible that someone from your office could give me an indication what the progress is?<br /><br /></span></p> <p><span style="color: #1d2129; font-family: helvetica, arial, sans-serif; line-height: 19.012px;">What poor service</span> :-(</p>

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Replies (2)
's update11 May 2016, 11:10
Reviewer Update
Please help!!
Vodacom
Vodacom's reply11 May 2016, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team