What a circus

Yes no look Vodacom is terrible when it come to service, then you get them joining incredible connection, I went for a simple upgrade, gave all my documents at Mall@Carnival branch stood there for an hour the lady having issues with the system, they said they would phone me, I left heard nothing from them, Friday just before 18:00 they phoned me and said no Vodacom declined me because I owe them money, I just laughed and said thank you, I pay my Vodacom every month, use to have 6 contracts over R5k a month, but due to poor service I never upgraded again and kept only 3 contracts, funny enough in March I upgrade the one line with no issue, I have 2 to upgrade in May and waited until end of June as I was not sure if I should or not, decided to do the one. Well I then contacted vodacom who service is not there, I had to keep on following up. Nothing, Then I came across Joseph absolutely a breath of fresh air, assisted me with the 2nd upgrade and want to help with the other one, but now he cant do anyhting as the quote is sitting open on Incredible Connection Mall@Carnival side, I phoned spoke to a lady she said it is Vodacom, I phoned 2 hours later wanting to speak to a manager who is not there and no supervisor as well so its a free for all. Then I tried phoning them, all I need is for the quote to be cancelled but clearly not Vodacom or Incredible Connection can do it or have the proper training or leadership. So is there anyone out there that can assist?