What a bureaucratic mess!

I have a business account for internet connection with Vodacom. Last month they deducted more than R2700 from my business account. the normal deduction would have been R348. I queried this at their head office service centre and was told that a query would be logged online to resolve the issue. It would supposedly take 7 to 14 days to resolve. That was about 18 days ago and I have not heard anything since.<br> To my amazement, they have now deducted more that R1300 from my account for the last month!