AB
Anna B

1 reviews | Active since Mar 2020

03 Mar 2020, 11:56

What a bummer

1. Phoning Vodacom always results in being shunted from one agent to the next, "our system is slow" while horrible noise blasts your ears. being online fro hours. AND VOILA! you will see the problem lives on ..... 2. I try to cancel a contract which ends on 3rd April 2020. Phone today 03 March to give notice of cancellation, BUT they will still load airtime on the 1st April and bill me the end of April. WHO understands. 3. Vodacom Retentions Dept decided to upgrade one my lines. after 1.5 hours on the phone, it was promised that this unauthorised upgrade will be cancelled. GUESS WHAT. 4. When you actually do an upgrade, Vodacom sends a message and an email to yourself, to confirm the package, costs, everything. But when you get the bill/statement, you see that you are suddenly billed R?000 for the phone. no matter what bottom of the line phone you chose.

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