Whack service!!!!

I never had a problem with Vodacom until now. I am due for an upgrade and I went to the iStore to upgrade to the new iPhone 6s. I was told that my portfolio has dropped and I need to contact Vodacom. I called the call centre and I was transferred numerous times, and I spoke to a lady named Adrian and she just said \please hold"and just transferred me with no idea as to why. That was RUDE! I went to the vodacom store and I was told they have escalated the matter to the acquisitions department to have it sorted out. No feedback as yet and no one bothered calling me back after I submitted an upgrade form online! I am disappointed! If this is how you treat your customers then I can't wait for this contract to end so that I can move to another network!"""