MM
Mosuli M

1 reviews | Active since Jun 2016

12 Jun 2016, 14:48

WFT is going on with you?

<p>So yerstaday i made an online contract request, i filled in the form and got an email confirming that one of your trusty agents will contact me. I didn't receive any call so when i called back one of your agents hang up on me before i could even finish my setence..So i tried calling again and more than 3 times and the same thing happened... i was being hang up on..... but eventually one of your agents called me to complete my online contract application and i reported the problem to her.........And also you online chat system is terrible.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2016, 05:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team