"We've noticed that *you've* had some dropped calls". Take ownership of your faults.

This morning I tried to call my girlfriend as we regularly do, however we had such a strange experience with multiple attempts to call having different problems with the quality of the call.

We could not hear each other (twice she could not hear me so she hung up and I called again, once I could not hear her), then there was a strange buzzing sound in the call, and finally our calls just dropped (neither of of us hung up).

I live in a densely populated area of Johannesburg, so there is no reason for the call to have dropped, Vodacom should have installed enough towers to have covered this area sufficiently, yet our call still dropped. I am glad that Vodacom made an attempt to placate me this time (this has happened a few times in the past but then I put it down to me accidentally pressing the "end call button", however I do not need 1 free minute from Vodacom to Vodacom with T&Cs attached, I just need you to give me the quality which you say you have, both in the quality of calls made using your service, as well as taking ownership of your faults when it is clearly yours. Using the passive voice to say "oh would you look at that, something happened using our network...wasn't our fault, have a free minute so you don't feel offended" is a cheap move.

Obviously unhappy customer.

"We've notice that you've had some dropped calls. As SA's first & Best 4G network, we've given you 1 free VC-to-VC minute to use by tomorrow 23:59. T&Cs apply"