CJ
Cashandra J

1 reviews | Active since Mar 2015

26 Jan 2018, 09:32

Went to vodacon Cape Gate to close acc April 2017 still not closed

I want my acc closed and my money back now. Why did I take time off to go to Vodacom Cape Gate April 2017 to close my account. I signed the form and still my acc not close. Close My acc ********** 066. Still money been taken from my account. Are you serious? I'm disgusted. Credit my acc nr where you've debited from. I want confirmation its closed.

0
Replies (2)
Vodacom
Vodacom's reply26 Jan 2018, 11:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jan 2018, 13:04
Official

Good day,

As per our communication sent to you, this query has been resolved. You may review your rating on the Hellopeter website.

Please accept our apologies for any inconvenience caused.

Regards,
RM